Upscale retailer for design-driven everyday carry gear, adored for top-notch customer service

• Provided exceptional customer service while helping build brand loyalty to new demographics
• Optimized inventory / stock room to increase efficiency and provide a better flow for sales associates
• Assisted in merchandising the store and ensured accurate inventory counts and cash transactions
• Crafted casual conversations that identified a customer’s needs and gave personalized recommendations
• Provided a stellar guest experience which matches the brand’s vibe through quick and easy solutions
• Collaborated with remote teams to share customer feedback, insights, and solve customer concerns
• Assisted in merchandising the store and ensured accurate inventory counts and cash transactions
• Introduced the brand to new customers and expanded our customer base to a larger, general market
• Part of the day zero team that crafted the personality of the NY store and higher-than-expected sales

• Ensured accuracy of online product pages for over ½ million SKUs by conducting thorough research
• Corrected linguistic clarity over several mediums to match company voice and Chicago style standards
• Communicated with our international vendors to verify accuracy and resolve conflicting documentation
• Prioritized urgent content workflow while maintaining confidentiality of unreleased product and NDAs
• Collaborated with writers, designers, and other teams to develop high-quality, engaging content
• Contributed to the development of editorial & style guidelines for new or expanding product categories
• Spearheaded internal documentation of editorial style for photo, video, & computer accessories categories

Victorian-themed restaurant known for elaborate craft cocktails and decorations

• Led a team of over twenty employees during a period of exponential growth after an extended closure
• Designed and ran regular trainings through close collaboration with our executive chef and head bartender
• Developed and implemented systems and processes to improve efficiency, profitability, and experience
• Collaborated with the management team to find learning opportunities and personalize training sessions
• Conducted a swift yet thorough interview process and managed payroll for the entire restaurant

Contemporary casual restaurant with a large selection of craft beer and American spirits

• Championed guest needs, upheld safety and sanitary procedures, and followed alcohol regulations
• Demonstrated strong organizational skills in management, from staff coaching to operations planning
• Ran new menu roll-outs, including education and testing staff on new and existing items and best practices
• Conducted inventory counts, shelf-stable orders, booked special events, and managed daily operations
• Serviced a 24-seat bar while making craft cocktails for a 148-seat restaurant while quickly resolving issues

• Executed administration functions for the Los Angeles-based team
• Assisted with display conceptualization, logistics, and set-up for global trade shows  
• Oversaw daily operations and supported corporate staff to maintain a productive work environment
• Organized office expenses and maintained detailed records for easy access and compliance
• Solved technological problems and implemented new software and hardware for hybrid work

• Worked directly with various partner retail locations (Best Buy) to train employees to be product champions
• Held a high level of product expertise through knowledge of trends, competitors, and advancements
• Developed customer relationships through full-service solutions and product demos in partner stores
• Exceeded targets that created an elevated brick-and-mortar experience and a doubling of sales
• Rolled out new merchandising across several retail partner locations while gathering feedback
• Trained retail staff to be product champions, while collaborating with management on best practices